FAQs

Frequently Asked Questions

How to book a tour?

Call or WhatsApp us on +592-700-5252
You can also message us on Instagram, Facebook Messenger or via email: info@touring.gy

What are your business hours?

We are open on Mondays to Fridays from 08:00hrs to 17:00hrs and Saturdays from 08:00hrs to 12:00hrs
We are closed on Sundays and Holidays

Where do you offer tours to?

We offer group and private tours to various locations throughout Guyana. Rupununi, Kaieteur, Orinduik, Linden, Essequibo River, Mazaruni River, Georgetown City Tour, New Amsterdam, Essequibo Lakes, Indigenous Villages, Mahdia, and many others.

We can also offer experiences; such as hiking, fishing, wildlife spotting, food, culture and so much more.

What information is required to make a reservation for a tour?

We require your:
  1. Full Name
  2. Email address
  3. Mobile number
  4. The Tour you are interested in.
  5. Number of persons
  6. Date you are interested in.
For tours to Kaieteur; your accurate body weight is required.

What are your payment options?

We offer several payment options for your convenience:
  1. Cash is at Optical World, on Thomas Street, between Quamina and Church Sts
  2. . MMG payments to our Merchant Account (m432901)
  3. .Bank Transfers to Republic Bank
  4. Zelle
  5. Credit cards via MMG
  6. Western Union or Money Gram

Where is your office located?

We operate mainly online,so you can book a tour and pay from the convenience of your home.
We do accept cash payments at Optical World on Thomas Street, between Quamina and Thomas Street.

Is Touring Guyana, certified for tourism?

Yes, we are a registered business and also certified by Guyana Tourism Authority.
Our tour guides are trained for first aid, tour guiding and safety.

What is your Payment & Cancellation Policy for 1 day tours?

  • Pay in full 5+ days before the tour./li>
  • If we cancel/reschedule, you’ll get 100% refund or a new date.
  • Customer cancellations/reschedules:
  • 5+ days: 100% refund or new date.
  • 48 hrs - 5 days: 50% refund.
  • Less than 48 hrs: No refund.
  • Refunds processed within 3 business days.
Message us for more details!

What is your Payment & Cancellation Policy for overnight tours?

  • Payment: Full payment is due 15 days before your tour.
  • Our Cancellations: If we cancel due to weather or low participation, you’ll receive a 100% refund or a new tour date.
  • Your Cancellations::
  • 10+ days before: 100% refund
  • 7-9 days before: 50% refund.
  • 5 days or less: No refund.
Refunds are processed within 3 days. For more details, please contact us.

What is your Indemnification & Behavior Policy?

Our Commitment to Your Safety & Enjoyment
At Touring Guyana, your well-being is our top priority. By joining our tours, you acknowledge and accept the inherent risks involved. We kindly ask all guests to:
  • Respect Local Communities: Honor the traditions and environments of the places we visit.
  • Maintain Appropriate Behavior: To ensure a pleasant experience for everyone, please avoid:
  • Excessive intoxication
  • Littering
  • Indecent actions
  • Any behavior that endangers yourself or others
Let’s work together to ensure a memorable and enjoyable experience for all.
Thank you for choosing Touring Guyana!